Last updated: June 2026

These terms and conditions govern your use of the Private Doctor London website and the services we provide. By using our website or services, you agree to these terms.

1. Services

Private Doctor London provides private blood tests, health screening, sexual health (STI) testing and allergy testing at our clinic located at 20 Old Brompton Road, South Kensington, London SW7 3DL. We do not provide GP consultation services or emergency care. All medical services are provided by qualified, GMC-registered doctors and trained healthcare professionals.

2. Appointments

Appointments can be booked online, by telephone, or in person. We require at least 24 hours' notice for cancellation of appointments. Failure to attend without adequate notice may result in a cancellation fee. Please refer to our Cancellation Policy for full details.

3. Payment

All fees are payable at the time of booking or at your appointment. We accept payment by cash, debit card, and credit card. Our fee schedule is available on our website and is subject to change without notice.

4. Medical Advice

Information provided on this website is for general informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

5. Confidentiality

We are committed to maintaining the confidentiality of your personal and medical information. Please refer to our Privacy Policy for full details on how we collect and use your information.

6. Complaints

If you have a complaint about our services, please contact us in writing at info@privatedoctor.london. We will acknowledge your complaint within 3 working days and aim to resolve it within 28 days.

7. Governing Law

These terms and conditions are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.